Privacy Policy

Pineland Engineering - A Designda Inc. Company ("Pineland Engineering," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at pinelandengineering.com or contact us to inquire about or engage our professional services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of the website.

We may collect the following categories of information:

Personal Identification Information: Name, email address, phone number, and mailing address — collected when you submit a contact form, request a quote, or communicate with us directly.

Project Information: Details about your property, project location, project type, and scope of work — provided voluntarily when requesting a quote or engaging our services.

Usage Data: Information your browser automatically sends when you visit our website, including IP address, browser type and version, pages visited, time and date of visit, and referring URL. This data is collected via analytics tools (Umami Analytics) and is used in aggregate, anonymized form only.

Communications: Any correspondence you send us via email, phone, or web forms.

We use the information we collect to: respond to your inquiries and provide requested services; prepare proposals, contracts, and project deliverables; communicate with you about your project; send SMS text messages if you have opted in to receive them; improve our website and services; comply with legal and regulatory obligations; and protect the rights and safety of our firm and our clients.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Our website uses minimal, privacy-respecting analytics (Umami Analytics) that do not use cookies and do not collect personally identifiable information. No tracking pixels, advertising cookies, or cross-site tracking technologies are used on this website. You can use our website without any cookie consent banner because we do not set cookies.

Our website may include embedded content or widgets from third-party services including Thumbtack, BuildZoom, and Angi. These third parties may collect data in accordance with their own privacy policies. We encourage you to review the privacy policies of any third-party services you interact with through our website.

We use Twilio, Inc. to deliver SMS text messages when you have opted in to receive them. We use ElevenLabs, Inc. to power our AI phone assistant. These service providers may process your contact information solely to deliver the requested communications. Your phone number is not shared with these providers for marketing purposes.

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Project-related records are retained in accordance with Florida professional licensing requirements and applicable statutes of limitations.

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion of your personal information, and the right to opt out of the sale of personal information (we do not sell personal information).

Florida residents have similar rights under applicable Florida law. To exercise any of these rights, please contact us using the information in Section 11 below.

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete it.

Pineland Engineering sends SMS text messages only to people who asked us for a quote or proposal and separately opted in to the "Pineland Engineering Client Updates" program. The full program terms are published at https://pinelandengineering.com/sms-terms/.

How We Collect Your Number and Consent: You opt in by any one of the following: (1) checking the optional, unchecked SMS consent box on our quote request form at https://pinelandengineering.com/quote/ (or https://pinelandengineering.com/es/cotizacion/); (2) texting START to our business number. Entering a phone number alone is not consent. The checkbox is never pre-selected, and consent is not a condition of purchase. When you opt in on our website we record your phone number, the date and time, the page you used, and the exact consent wording shown to you.

How We Use SMS: We use SMS to send proposal follow-ups, answers to your questions, scheduling messages, and project status updates related to your quote request, proposal, or active project. We do not send marketing messages and we do not use this program for one-time verification codes.

Message Frequency: Message frequency varies — typically 1 to 4 messages per proposal.

Message and Data Rates: Message and data rates may apply. Check with your wireless carrier for details.

Opt-Out: Reply STOP to any message to unsubscribe at any time. You will receive one confirmation message and no further SMS messages will be sent unless you opt in again.

Help: Reply HELP for assistance or contact us at laura@pinelandengineering.com or (239) 420-1530.

No Mobile Data Sharing: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Your mobile number and SMS opt-in data are never sold, rented, or traded.

SMS Service Provider: We use Twilio, Inc. as our SMS service provider. Twilio processes your phone number solely to deliver messages on our behalf and does not use your number for any other purpose. Twilio's privacy policy is available at twilio.com/legal/privacy.

Data Retention: We retain your phone number and SMS consent record (date, time, method, and consent wording) for as long as your project or inquiry is active and for up to three (3) years thereafter for legal and compliance purposes. You may request deletion of your SMS data at any time by contacting laura@pinelandengineering.com.

Security: We use industry-standard encryption and access controls to protect your contact information. No method of electronic transmission or storage is 100% secure, but we use commercially reasonable means to safeguard your data.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the revised policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Pineland Engineering — Designda Inc. PO Box 417, Pineland, FL 33945 Phone: (239) 420-1530 Email: laura@pinelandengineering.com